A clinic's front desk lives in its inbox. Between appointment requests, cancellations and reschedules, prescription-renewal questions, invoice queries, referrals, supplier mail and the occasional newsletter, whoever opens reception@ in the morning spends the first hour just working out what needs a reply, what can wait, and what belongs to someone else. DraftKite takes that first pass for you — it reads each new message, files it under a clear label, and where the answer is routine, writes a draft reply for your team to check and send.
What lands in a clinic inbox — and how DraftKite sorts it
Connect the mailbox your clinic already uses — Gmail or Microsoft 365 / Outlook — and DraftKite labels new mail as it arrives, so the front desk sees structure instead of one long unread list. Typical labels for a dental, physiotherapy, chiropractic or GP practice look like:
- Appointment request or reschedule
- Cancellation or no-show
- Prescription or renewal question
- Invoice, payment or insurance query
- Referral or test/lab-result notification
- New-patient enquiry
- Supplier, lab or newsletter
You decide the label set; DraftKite keeps applying it consistently, so nothing urgent is buried under marketing mail.
Drafts your front desk approves — never auto-sent
Most clinic email is the same handful of questions asked again and again: opening hours, how to book or cancel, what to bring to a first visit, where to park, what a treatment costs. Add those answers — your cancellation policy, price list, directions, opening hours — to DraftKite's knowledge base once, and it drafts replies that match, in your clinic's own tone and language. Crucially, nothing is sent automatically. Every draft waits in Gmail or Outlook until a person reads it and clicks send — the safeguard that matters most when a message might touch a patient's situation.
Where your data lives — and what that means for a clinic
DraftKite is hosted in the EU (Frankfurt, Germany) and built around GDPR: connected mailboxes, labels and drafts stay on EU servers, and the OAuth tokens that connect your inbox are encrypted at rest. A person approves every outgoing reply, so the AI never acts unsupervised on mail sent in your clinic's name. That said, a clinic inbox can carry health information, and only your practice can decide whether connecting a given mailbox fits your responsibilities as data controller.
DraftKite is not a certified medical- or health-data product, and this page isn't legal advice. Assess connecting a patient-facing inbox against your own data-protection duties (including, where relevant, a data protection impact assessment), keep sensitive clinical detail out of the knowledge base unless your own policy allows it, and let the human-approval step do its job. You remain the data controller for your patients' data.
Concrete wins for a clinic
| Front-desk task | Without DraftKite | With DraftKite |
|---|---|---|
| Morning triage | Open and read every new message to sort it by hand | New mail arrives already labelled — booking, cancellation, invoice, supplier |
| Repeat questions | Retype hours, parking or booking steps several times a day | A draft reply is ready from your knowledge base — check and send |
| Consistency across staff | Each colleague phrases the cancellation policy differently | Drafts pull from one shared knowledge base, so answers match |
| Replying on the clinic's behalf | A rushed reply can go out with the wrong date or price | Nothing sends automatically — a person approves every draft |
It works with both Gmail and Microsoft 365 / Outlook, so it fits whichever a clinic already runs. A shared reception mailbox with several colleagues is fine — connect reception@ or booking@, and drafts pull from one knowledge base so every answer stays consistent, whoever is on the desk. Because DraftKite was built in Denmark, Danish and the other Nordic languages read naturally from day one, not as an afterthought translation.
Try it on your own inbox with the 7-day free trial — no card required — from $19 per inbox per month on the Starter plan. Connect a mailbox, watch a morning's mail sort itself, and read a few drafts before you decide.