Three roles — what can each of them do?
Owner
- Can do everything: invite/remove members, change billing, upgrade/downgrade plans, delete the company.
- There is always at least one owner. You can appoint more by making an admin an owner.
Admin
- Can invite and remove members, edit settings, and connect new inboxes.
- Cannot change billing details or delete the company.
Member
- Can see and use the inboxes they have access to via the allowlist.
- Cannot invite others or change company settings.
How to invite
- Go to /virksomhed/medlemmer.
- Click 'Invite member'. Enter an email address and pick a role.
- The recipient gets an invitation email. They accept by clicking the link and signing in (or creating an account with the same email).
- Once they've accepted, they appear in the member list with their chosen role.
Invitations expire after 7 days. You can always send a new one.
Allowlist: who sees which inboxes
By default, a new member sees no inboxes — you explicitly assign which mailboxes they can work in. That means your social media manager can see 'social@' while the finance team sees 'billing@', without any overlap.
Assign access under the member's profile → 'Inboxes' → pick from the dropdown. Owners and admins have access to all of the company's inboxes by default.
Seat billing
Per-seat plans are billed per active member, including owners and admins. When you add a member, the seat count on your Stripe subscription updates automatically; when you remove a member, seats are adjusted down at the next billing period.
A member who hasn't accepted their invitation yet does NOT count as a seat. Only once they're active.